Last updated: April 9, 2026
We're committed to protecting your personal information and being transparent about how we collect and use your data.
At Velloxx, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our certification diagnostic platform.
We collect the following types of information:
Account Information: Name, email address, and password when you create an account
Diagnostic Data: Test responses, scores, performance analytics, and progress tracking
Payment Information: Billing details processed securely through Stripe and Paystack (we do not store full payment card details)
Usage Data: Information about how you interact with our platform, including pages visited and features used
Communication Data: Support tickets, feedback, and correspondence with our team
We use your information to:
Provide personalized diagnostic assessments
Track progress across certification tracks
Process payments and manage subscriptions
Send account notifications and updates
Improve platform and develop features
Provide customer support
Ensure security and prevent fraud
We work with trusted third-party services to provide our platform:
Stripe & Paystack
Secure payment processing for subscriptions and one-time purchases
Resend
Transactional email delivery for account notifications and communications
Hosting Services
Cloud infrastructure providers for secure data storage and platform operations
These services have their own privacy policies and security measures. We ensure all partners meet high standards for data protection.
We implement industry-standard security measures to protect your data, including encryption, secure authentication, and regular security audits. While we strive to protect your information, no method of transmission over the internet is 100% secure.
You have the right to:
Access your personal data and diagnostic history
Update or correct your account information
Request account deletion through our support team
Opt out of non-essential communications
Cancel your subscription at any time
We use essential cookies only to maintain your authenticated session. We do not use analytics, tracking, or advertising cookies. Your browser's sessionStorage is used temporarily during diagnostic tests for security purposes only.
We retain data while your account is active. Account deletion requests are processed within 30 days, except where legally required.
Our platform is not for users under 13. We don't knowingly collect children's information. Contact us if you believe we have.
We may update this policy and notify you of significant changes. Continued use after changes indicates acceptance.
If you have questions or concerns about this Privacy Policy or how we handle your data, we're here to help.
support@velloxx.com